Lol.
Hmmm, nor mine...:/

I have not complained about EP losses/gains, nor have I complained about being credited for time lost, (for the small fee, its not an issue for me). But jarhead, I asked for 'more informative error messages', something we are all taught in 'Good Customer Service'. Advise the customer with the truth, be clear, be interested, give constructive prognostications of when failed services might return, set expectations.

No one knows when it will be back on line and running as needed. but they can materially guess as to when it will not be back. Like, try at hourly intrvals, try tomorrow, try at ten past the hour. There are lots of solutions open to any interested party who wishes to best actualise the dollar in the customers pocket without being rude, overly technical or lame. Berating a fellow customer because they dont do the things you think they should do is neither needed nor requested.

Go climb back into your tree and come down when your momma calls 'Dinner'.

i

So, wait, because the servers are running, and everyone that is in is having a good time, -ing tough luck on you for not being logged in? Is that what your saying? Is that what you call 'Customer Service'?

Ok, can'y log in... Challenging issues....   

Request: Tone down the 'thump' as the system error messages hit the screen, its painfully agressive.

Request: If your going to tell me not to do something I want to do, tell me when I can do it. Knowing user limits are in effect until you resolve server issues doesnt tell me what I need to know.  HOW LONG DO WE WAIT, is it ten minutes, of which nine have gone, or it it 20 hours, of which 5 have gone. Give some kind of forecast, or point to a blog entry that will giove some kind of expectation.

I'm started to get needlessly frsutsrated, I want in to play the game, as do others, but your message  gives me no indication I can use.

Do I go to town for the evening and come back to find you came on line the mment I switched off, or do I sit here trying needlessly untill some time tonight wasting several hours?

Your error messages are annoying and frustrating and not very well thought out. Technically they may be good, for a computer techs point of view. From a game players point of view, they are useless.

This may sound banal, but if you date time stamp your error messages, we get a feeling of how long they have been there, an hour, a day, a few moments.

Give an Estimated time for return to some service, and point to a weblog entry detailing what, where, how, when, you know, all the good stuff you need to know to be able to do the one thing you want to do, act like a paying customer wanting to pay  agame on the Internet.

Thanks.

Sorry, I know you won't read this, and if you do read it, you wont change anything, guess I'm just venting.

There are some good people playing Perpetuum.

And.... I'm in.....

All I am getting is 'error_ServerFull', they could be a wee bit more informative. I know they have had a large influx, but unless guys can get onto the game reliably, it could impact the desire to stay.