Topic: Account reset FAQ
The account reset feature has been removed from the game in the patch on 2011-10-28.
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Account reset is an opportunity to start anew. If you feel that you used up your available EP for the wrong extensions, and think that the development of your characters is full of mistakes, you can do a reset. This will free up all the EP you have spent on your characters, so you can use them again on new characters.
Account reset comes with a price though, make sure it's worth it!
You can only perform a reset when you delete all your characters. This means you will lose all relation rates, knowledge, wealth and items on them. (The EP used for character deletion will be reimbursed when you do a reset.)
The first reset on every account is for free, without a time limit, but every consequent reset will put 20% of your actual total accumulated EP into a cumulative penalty pool. EP penalty can't be refunded!
You can check you actual EP and reset status on your character selection screen, with the "Account reset information" button.
If you wish to perform an account reset, you need to delete all your characters. The account reset button will become available here at the character selection screen, when you don't have any characters. Do not create a new character before pushing the reset button, otherwise you'll have to wait another 24 hours to delete your new character!
Answers for frequently asked questions:
The reason for a reset is to redistribute all EP that you got since the beginning.
Since you have to delete all characters, obviously you will lose everything you have on them except for EP.
Do not worry if you do not have enough EP to delete all your characters, EP is allowed to be negative, and the EP charge for character deletion will be reimbursed after you do a reset.
Early Access accounts will get back the starting ~40k EP as well as all EP gained since the redemption of the first key (or the start of EA).
Normal accounts will get back the starting ~20k EP as well as all EP gained since the redemption of the first key.
The Reset account button will be visible on your character selection screen when there are no characters.
Last update: 2011-10-28
NOTE: The account reset system has been changed in the Terra Incognita expansion, some of the comments below might be already outdated!