Topic: Frequently Asked Questions
Technical questions
I'm unable to install the game, the downloader stops after a few MBs/at random points.
This is usually caused by antivirus programs. Try disabling these while you download/install the game.I'm unable to enter the game, the progressbar just hangs after I select a character or when I try to undock. / I get a black screen when I undock.
The most likely cause for these is that your firewall is blocking the client. See this forum topic on how to configure your firewall.
In-game questions
Is there an ingame manual/help?
Yes, click the blue (i) icon on the top bar when in game. The same help is also available outside of the game.There are also little info buttons on the header of almost all ingame windows which will provide help specific to that window or feature.
Is there a tutorial?
Yes, the first part of the tutorial will automatically pop up when you log into your character for the first time. Follow its instructions and it will guide you through all tutorial parts. If you accidentally closed it or just want to do a tutorial again, you can start them again in your Agent profile under Tutorials.How can I make money?
There are many ways to make profit. The most important ones would be doing assignments, or freely roaming the lands and destroying enemy robots for their loot.
Another way is entering the industry, mining and refining minerals and either selling them on the market, or using them for manufacturing goods that you can use yourself or sell them to others.How do I shoot?
The combat tutorial (available from your Agent profile) will guide you through the basics of combat. You can also read up on it in the manual.I am a peaceful guy, how do I scan for minerals and mine?
It is recommended to do the scanning and mining tutorial (available from your Agent profile) which will teach you the most important things regarding mineral exploitation. You can also read more on the subject in the last parts of the manual.Crap, I have lost my robot and I don't have money for another. What now?
The Syndicate should automatically provide you a new Arkhe free of charge, but in case this doesn't work you can also right click in your hangar and manually request a new Arkhe.How do I get XP? How do I "level"?
You get one EP (Extension Point) every minute, no matter what you do, even when you are offline. You can spend these points on extensions (skills) in your Agent profile/Extensions window. Read more about this here.Are there any other ways I can get additional EP in the game?
No.I want to recycle my loot, but the items don't show up in the Recycling plant.
You have to move your items to your private storage, the Recycling plant can only work from there.I have low fps, is there a way to adjust the graphics?
Press ESC or select options from the top menubar and slide down terrain detail or turn off decorational plants and shadows (the latter needs client restart).Are there any hotkeys? Can I reassign them?
Bring up the options window as written above and check the keyboard tab.
If you see DEV's or GM's in the game - who to pester with what:
DEV BoyC - 3D problems, visual glitches, graphics performance issues, misc. game design stuff
DEV Crm - database issues, base facility problems, cargo / storage / item issues
DEV Gargaj - client-side problems, UI problems, crashes, website issues, misc. help
DEV Zoom - graphics design questions, game design questions
DEV Alf - game design, balancing
GM Mancs - general bugreports and help
GM Quodys - writing, translation, typos, proofreading
Last update on 2011-02-22