1 Reply by Wynax

(9 replies, posted in Q & A)

I am referring to the reimbursement policy.....


And no...it was not a PvP death.  I know better than to ask for a replacement if on Beta.  This event happened while actively playing (kernel farming).  The GM would not reimburse me.  Which led me to interpret their reimbursement policy as this -- "we love taking money for subscriptions from non-Euro customers" but "sorry if you can't communicate with our server, sucks to be you, have a nice day" 

If you die and they can't find a SERVER side communication problem then there is no replacement.  I couldn't control my robot for 45 seconds.  This is apparently not their problem, even though I followed their recommendations for the anchorfree.com solution to packet loss.

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2 Reply by Wynax

(9 replies, posted in Q & A)

Perpetuum = Perpetual rubber banding

sad

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3 Reply by Wynax

(9 replies, posted in Q & A)

I agree...


Policy -- "we love taking money for subscriptions from non-Euro customers" but "sorry if you can't communicate with our server, sucks to be you, have a nice day"

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4 Topic by Wynax

(9 replies, posted in Q & A)

I just lost a Termis and gear worth 7 million NIC because I couldn't control my robot for 45+ seconds.  I use the anchorfree.com tool to reroute my traffice to supposedly improve packet loss.  I contacted a GM and after it was investigated it was determined they could not reimburse me because it was against current policies.

The general connectivity to the server has become worse the past 3-4 days.  When will it be enough for the company to relocate a sever, improve bandwidth, sever issues, or routing issues? 

When no one from outside Europe is playing the game?

Very upset and frustrated.

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