Re: Server load issues in the last 48 hours

Shadowfly wrote:
Jaik3 wrote:

devs, if you handle yourselves like this every time a crisis comes up, you've earned my two subs.

to recap, you

  • took full responsibility
    said you were sorry
    worked hard to fix it
    kept us updated

keep up the good work!


I agree with this assessment - I give you an "A"

To get the "A+", please share with us -

- That you studied how this problem was introduced into the environment

- From that understanding, you have put in place steps to prevent that sequence of events, or similar events, from occurring again


Regards

They worked with a experienced guy in the field and found the problem, understood it and corrected it. They now know what to look for in future and know that server load should never peak above 10% with the current population of the game. They also upgraded server hardware just days after this issue to further reduce issue and make the server run as smooth as possible. They also optimized prices of code that weren't the main cause of this problem which is always good to hear. smile

Re: Server load issues in the last 48 hours

I still haven't received my free days.

Re: Server load issues in the last 48 hours

Jasdemi wrote:

I still haven't received my free days.

Hmm, I am pretty sure everyone did. sad

It was only 4 days so you might not have noticed it.