Topic: try to keep a GM on help channel 24/7
i know atm is not very "profitable" to do this but in my opinion someone need to:
help the new players
keep stuff civil
mute recruitment spammers
kill the endless conversations about irrelevant crap (for example ZOMG this is EvE whit Mech)
mute/kick whiners that think Help channel is the feedback form
mute/kick trolls
etc etc