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Topic: Lag & disconnects since 01.22.

In the last few days we got many posts on the forum by players who report that they experience unusually high lag, rubberbanding or disconnects since around 01.22.

There have been no changes in network code (you would have noticed that, since it would require a server restart) so we can rule that out.

The majority of European players (including us) have no such issues, the reports came mostly from US and Australian/NZ players. So currently the most probable reason is that some transatlantic node has gone haywire.

In order to confirm this theory (or some other) we'd like to ask you who have this problem to post your country/region here, optionally the name of your ISP.

Additionally you can also use pingplotter and check which hop seems to be the culprit. The IP to trace is 195.228.152.152

To easier pinpoint the problem please only post if this problem started in the last few days, and do not post here if you have always had high latency simply because of your location.

  • GG
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Re: Lag & disconnects since 01.22.

US West Coast, Comcast Cable - only last few days

Annihilator said: Walking careless onto hokko without masking is like jumping into a bathtub with the hungry 30cm piranhas (infestation)
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  • M2S
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Re: Lag & disconnects since 01.22.

traceroutes would be better, yes? I mean, people can have the same ISP and live right next to each other and take different routes to the same ip address. Need to find out where they overlap. . . . .

US East Coast, Frontier (DSL) only had major issues recently. I am usually steady at 200-300 but get some serious spikes and N/A now.

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Re: Lag & disconnects since 01.22.

US Central Standard, Charter Cable - Small episodes of lag or rubber banding in recent days.  I thought it was due to what I thought was more people being logged on than usual.  The areas where I had it had a half dozen or more people in the area within range to be seen on my minimap.

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Re: Lag & disconnects since 01.22.

Shmoob wrote:

traceroutes would be better, yes?

True, updated the OP.

6 Reply by Shmoob (edited by Shmoob 2011-01-24 18:22:35)

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Re: Lag & disconnects since 01.22.

just open start menu>run>and type in cmd. Should open command prompt. Type: tracert 195.228.152.152 no need for fancy programs, this is embedded in windows since invention of internet. Usually you can skip the first 3-5 hops as they are your pc, router, modem and dynamic IP which you probably don't want everyone to know.


3    88 ms    90 ms    84 ms  so-3-1-1--0-car01.asbn.va.frontiernet.net [70.10.31.193]
4    72 ms    79 ms    88 ms  xe-0-2-0--0-cor01.asbn.va.frontiernet.net [74.402.213]
5    79 ms   111 ms   151 ms  ae1---0.cbr01.asbn.va.frontiernet.net [74.40.2.14]
6    72 ms    88 ms    98 ms  gblx-asbn.br01.asbn.va.frontiernet.net [74.40.26.134]
7         *      225 ms   212 ms  204.245.36.142
8   191 ms   199 ms   200 ms  81.183.0.88
9   192 ms   223 ms   212 ms  81.183.0.45
10   215 ms   201 ms   197 ms  81.183.2.225
11   245 ms   241 ms   202 ms  84.2.225.113
12   181 ms   201 ms   252 ms  gameserverb.perpetuum-online.com [195.228.152.152]

this was my third tracert. the first, it was perpetuum server that *, and the second it was 81.183.0.45 that *

and if you are having this problem, it would be best to traceroute if you see you are lagging, otherwise you will have normal numbers and all will appear fine during the traceroute. May just be a hop somewhere getting overloaded at peak hours.

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Re: Lag & disconnects since 01.22.

I only recommended pingplotter because it's a bit more comprehensible for the average user and it can also rule out spikes.

8 Reply by Shmoob (edited by Shmoob 2011-01-24 18:34:04)

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Re: Lag & disconnects since 01.22.

over the last 10 traces, mostly i have 12 hops, sometimes, the 12th and 13th are both the perp server. very odd. Mainly it will come down to if most having the problem are hopping on the same route after a point, then it's somewhere in there. Good luck with this smile

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Re: Lag & disconnects since 01.22.

Perth, Western Australia, Australia. Provider is telstra ADSL2. Posted my ping shots to the support via email a few hours ago!

  • TM-PL
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Re: Lag & disconnects since 01.22.

My first tracert and I got a winner. 
ISP:  Time Warner Cable, Kansas City, MO

Tracing route to gameserverb.perpetuum-online.com [195.228.152.152]
over a maximum of 30 hops:

  1    <1 ms    <1 ms     1 ms  192.168.1.1
  2    10 ms     9 ms     9 ms  76.48.208.1
  3    12 ms    15 ms    10 ms  CPE-65-28-18-30.kc.res.rr.com [65.28.18.30]
  4    26 ms    28 ms    30 ms  CPE-69-76-62-253.kc.res.rr.com [69.76.62.253]
  5    24 ms    25 ms    25 ms  ae-4-0.cr0.chi10.tbone.rr.com [66.109.6.100]
  6    37 ms    29 ms    28 ms  ae-0-0.pr0.chi10.tbone.rr.com [66.109.6.153]
  7    34 ms    31 ms    33 ms  te0-2-0-7.ccr22.ord03.atlas.cogentco.com [154.54
.11.145]
  8    34 ms    27 ms    31 ms  te0-0-0-1.ccr22.ord01.atlas.cogentco.com [154.54
.1.97]
  9   140 ms   144 ms   137 ms  te0-2-0-5.ccr22.bos01.atlas.cogentco.com [154.54
.43.74]
10   130 ms   133 ms   126 ms  te0-1-0-1.ccr22.lpl01.atlas.cogentco.com [154.54
.42.106]
11   140 ms   141 ms   142 ms  te0-2-0-7.mpd22.ams03.atlas.cogentco.com [154.54
.37.109]
12   149 ms   148 ms   149 ms  te1-1.mpd03.ams03.atlas.cogentco.com [130.117.0.
242]
13   147 ms   152 ms   150 ms  te0-1-0-4.ccr22.ams03.atlas.cogentco.com [130.11
7.48.241]
14   149 ms   151 ms   148 ms  te0-2-0-0.ccr22.ham01.atlas.cogentco.com [130.11
7.49.50]
15   176 ms   162 ms   163 ms  te7-2.ccr02.bts01.atlas.cogentco.com [154.54.37.
222]
16   169 ms   165 ms   165 ms  te7-7.ccr01.bud01.atlas.cogentco.com [154.54.38.
189]
17   173 ms   182 ms   173 ms  te1-2.ccr01.bud03.atlas.cogentco.com [130.117.48
.226]
18     *        *        *     Request timed out.
19   171 ms   167 ms   169 ms  81.183.0.96
20   166 ms   162 ms   167 ms  81.183.0.43
21   163 ms   163 ms   171 ms  81.183.2.225
22   165 ms   161 ms   162 ms  84.2.225.113
23   166 ms   165 ms   167 ms  gameserverb.perpetuum-online.com [195.228.152.15
2]

Trace complete.

  • TM-PL
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Re: Lag & disconnects since 01.22.

Here's a second one:

Tracing route to gameserverb.perpetuum-online.com [195.228.152.152]
over a maximum of 30 hops:

  1    <1 ms     1 ms     1 ms  192.168.1.1
  2     9 ms     7 ms     9 ms  76.48.208.1
  3    10 ms    11 ms     9 ms  CPE-65-28-18-30.kc.res.rr.com [65.28.18.30]
  4    27 ms    25 ms    26 ms  CPE-69-76-62-253.kc.res.rr.com [69.76.62.253]
  5    24 ms    25 ms    23 ms  ae-4-0.cr0.chi10.tbone.rr.com [66.109.6.100]
  6    31 ms    30 ms    30 ms  ae-0-0.pr0.chi10.tbone.rr.com [66.109.6.153]
  7    26 ms    30 ms    30 ms  te0-2-0-7.ccr22.ord03.atlas.cogentco.com [154.54
.11.145]
  8    32 ms    33 ms    31 ms  te0-0-0-1.ccr22.ord01.atlas.cogentco.com [154.54
.1.97]
  9   143 ms   143 ms   144 ms  te0-2-0-5.ccr22.bos01.atlas.cogentco.com [154.54
.43.74]
10   130 ms   131 ms   131 ms  te0-1-0-1.ccr22.lpl01.atlas.cogentco.com [154.54
.42.106]
11   136 ms   133 ms   135 ms  te0-2-0-7.mpd22.ams03.atlas.cogentco.com [154.54
.37.109]
12     *        *      144 ms  te1-1.mpd03.ams03.atlas.cogentco.com [130.117.0.
242]
13   153 ms   152 ms   153 ms  te0-1-0-4.ccr22.ams03.atlas.cogentco.com [130.11
7.48.241]
14   152 ms   153 ms   153 ms  te0-2-0-0.ccr22.ham01.atlas.cogentco.com [130.11
7.49.50]
15   164 ms   165 ms   162 ms  te7-2.ccr02.bts01.atlas.cogentco.com [154.54.37.
222]
16   171 ms   169 ms     *     te7-7.ccr01.bud01.atlas.cogentco.com [154.54.38.
189]
17   208 ms   297 ms     *     te1-2.ccr01.bud03.atlas.cogentco.com [130.117.48
.226]
18   167 ms     *        *     149.6.182.42
19   165 ms   167 ms   166 ms  81.183.0.96
20   179 ms   171 ms   171 ms  81.183.0.43
21   161 ms   163 ms   162 ms  81.183.2.225
22   166 ms   163 ms   161 ms  84.2.225.113
23   165 ms   167 ms   171 ms  gameserverb.perpetuum-online.com [195.228.152.15
2]

Trace complete.

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Re: Lag & disconnects since 01.22.

Near Toronto, Canada. Bell Sympatico ISP.

Major N/A lag, disconnects and ping spikes the last few days.

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Re: Lag & disconnects since 01.22.

te4-4.ccr01.lon01.atlas.cogentco.com
te2-2.mpd03.ams03.atlas.cogentco.com
149.6.182.42

Those 3 jumps seem to be biggest culprits on my route, with major packet loss and high/unpredictable pings.... but everything after the first address I listed there is pretty bad for about 10-12 jumps.

The route from my PC to the game server is 23 jumps.

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Re: Lag & disconnects since 01.22.

Just in case this might be useful, I pulled this from pingplotter:

Target Name: gameserverb.perpetuum-online.com
         IP: 195.228.152.152
  Date/Time: 24/01/2011 3:49:41 PM to 24/01/2011 3:51:56 PM

1    1 ms    1 ms    1 ms    0 ms    0 ms    1 ms    1 ms    1 ms    1 ms    0 ms  mymodem [192.168.2.1]
2   51 ms   53 ms   50 ms   51 ms   51 ms   49 ms   49 ms   54 ms   50 ms   52 ms  bas2-barrie18_lo0_SYMP.net.bell.ca [64.230.197.25]
3   49 ms   49 ms   49 ms   50 ms   50 ms   49 ms   49 ms   47 ms   49 ms   49 ms  core2-barrie18_POS3-1.net.bell.ca [64.230.165.29]
4   66 ms   66 ms   68 ms   65 ms   66 ms   66 ms   64 ms   62 ms   66 ms   65 ms  core3-toronto12_POS13-2.net.bell.ca [64.230.165.1]
5   65 ms   64 ms   62 ms   65 ms   65 ms   63 ms   65 ms   64 ms   64 ms   62 ms  newcore1-chicago23_so2-0-0.net.bell.ca [64.230.147.166]
6   65 ms   63 ms   65 ms   62 ms   60 ms   61 ms   63 ms   63 ms   61 ms   61 ms  bx6-chicago23_POS0-2-0-0.net.bell.ca [64.230.186.198]
7   62 ms   60 ms   61 ms   68 ms   64 ms   62 ms   60 ms  260 ms   59 ms   67 ms  te4-1.ccr01.ord09.atlas.cogentco.com [154.54.11.29]
8   61 ms   60 ms   62 ms   65 ms   61 ms   64 ms   60 ms   64 ms   60 ms   62 ms  te0-4-0-6.ccr22.ord01.atlas.cogentco.com [154.54.29.193]
9  157 ms  158 ms  158 ms   *      157 ms  156 ms  158 ms  160 ms  156 ms  156 ms  te0-0-0-2.ccr22.bos01.atlas.cogentco.com [154.54.43.202]
10  419 ms  220 ms  171 ms  170 ms  174 ms  169 ms  204 ms  386 ms  171 ms  169 ms  te4-4.ccr01.lon01.atlas.cogentco.com [130.117.0.186]
11  170 ms  170 ms  171 ms  170 ms  174 ms  172 ms  170 ms  173 ms  173 ms  169 ms  te0-1-0-0.ccr21.ams03.atlas.cogentco.com [130.117.1.37]
12  172 ms   *      209 ms  171 ms  171 ms   *      170 ms  172 ms   *      180 ms  te2-2.mpd03.ams03.atlas.cogentco.com [130.117.3.62]
13  171 ms  169 ms   *      171 ms  167 ms  167 ms  172 ms  167 ms  170 ms  176 ms  te0-3-0-7.mpd22.ams03.atlas.cogentco.com [130.117.0.241]
14  180 ms  176 ms  185 ms  180 ms  178 ms  180 ms  175 ms  177 ms  177 ms  181 ms  te0-3-0-0.ccr22.ham01.atlas.cogentco.com [130.117.1.102]
15  185 ms  186 ms  192 ms  187 ms  187 ms  186 ms  185 ms  190 ms  186 ms   *      te1-2.ccr02.bts01.atlas.cogentco.com [130.117.49.122]
16  248 ms  197 ms  197 ms  198 ms   *       *      196 ms  195 ms  195 ms   *      te3-1.ccr01.bud01.atlas.cogentco.com [130.117.49.145]
17  194 ms  196 ms  197 ms   *       *      196 ms   *      193 ms  193 ms  195 ms  te2-3.ccr01.bud03.atlas.cogentco.com [154.54.37.137]
18  205 ms   *      218 ms  205 ms   *      213 ms  214 ms  218 ms  216 ms  206 ms  [149.6.182.42]
19  213 ms  207 ms  215 ms  204 ms   *       *      214 ms  211 ms  213 ms  206 ms  [81.183.0.98]
20  206 ms  207 ms  214 ms  204 ms  206 ms  214 ms  215 ms  207 ms  211 ms  209 ms  [81.183.0.45]
21  206 ms   *      214 ms  205 ms  207 ms   *      213 ms  208 ms  216 ms  208 ms  [81.183.2.225]
22  207 ms  209 ms  213 ms  207 ms  209 ms   *      212 ms  213 ms  212 ms  210 ms  [84.2.225.113]
23   *       *      213 ms  208 ms  206 ms  212 ms  214 ms  205 ms  210 ms  209 ms  gameserverb.perpetuum-online.com [195.228.152.152]

Ping statistics for gameserverb.perpetuum-online.com
Packets: Sent = 10, Received = 8, Lost = 2 (20.0%)
Round Trip Times: Minimum = 205ms, Maximum = 214ms, Average = 209ms

211ms average for 10 pings seems good, and is usually what my ping is at in game... But in game right now it feels horrible. I'm avoiding PvP until this smooths out.

  • M2S
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Re: Lag & disconnects since 01.22.

Confirming this has only happened recently. I am from Sydney Australia (ISP = Telstra). I have used pingplotter before, and not seen packet loss like this prior to the last few days.

Uploaded with ImageShack.us

  • TM-UAS
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Re: Lag & disconnects since 01.22.

US west coast Comcast 22/4 meg connection. Its not constant, but appears to happen most in US prime time.  Other wise I get random NA spikes.  The last few days have been hit or miss that way.

If you can't kill it, don't make it mad.
  • M2S
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Re: Lag & disconnects since 01.22.

Here's an idea. Run ping plotter while playing the game and wait for a spike. When the spike happens see if Ping plotter registers it too.

That's a good way to tell if it's the server or the route handling. Also take a screen shot when the lag starts.

The Game
  • M2S
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Re: Lag & disconnects since 01.22.

I admit I dont know much about this sort of stuff, but wouldn't my pingplotter results show that there is an issue with the traffic on the way to the server? Keep in mind, I have run ping plotter maybe 3-4 weeks ago, and not seen any sort of packet loss (minimal at best). Therefore it could be a transatlantic node going haywire - like I said - I dont know much about it, I'm just trying to apply logic.

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Re: Lag & disconnects since 01.22.

Sydney, NSW. Optusnet.com.au highspeed cable

From Pingplotter the only packet losses were recorded at 130.117.51.74 and 154.54.37.133 at 10 - 30% loss.

20 Reply by Nefaro (edited by Nefaro 2011-01-25 02:04:40)

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Re: Lag & disconnects since 01.22.

This hub:

te7-7.ccr01.bud01.atlas.cogentco.com

seems to be where trouble starts.  It may not be the only one, but a search also found it listed on DSLreports in their "Router Watch" report as a nasty lately:

http://www.dslreports.com/routerwatch/t … gentco.com

I may suspect the other "b" ones after it, too.  Such as "" .bts01. "" which is the first culprit.  They consistently choke and lose packets every time I've tested.

  • ENCLV
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Re: Lag & disconnects since 01.22.

US Central - Comcast Cable

The Enclave - A mature, friendly, and cooperative corporation.
  • TOG
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Re: Lag & disconnects since 01.22.

Emailed a screenie of pingplotter to you guys yesterday.
10-30% packet loss when tested last night

  • [HARL]
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Re: Lag & disconnects since 01.22.

I tried pingplotter a few days back when the problem started, at 1 second intervals I'm sitting on around 400ms-450.
Yet while in game it sits on about the same but spikes up to over 1000ms, as well as the N/A, yet ping plotter does not show this.
I have also noticed that the Lag meter in game constantly shifts yet when I stop it freezes on what it was before stopping, only to start shifting again once moving.

24 Reply by Tabboo (edited by Tabboo 2011-01-25 12:00:55)

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Re: Lag & disconnects since 01.22.

Australia east coast, Queensland.
Started 22/01/11 rubber banding and jumping from 400  to 1000 plus ms then to N/A.
has not stopped since.

link to ping plotter results
http://i1046.photobucket.com/albums/b46 … ecom-2.png

  • ICS-VE
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Re: Lag & disconnects since 01.22.

Sydney Australia, been away for 3 weeks, but on my return (24/1/2011) its been unplayable.
Lag has been 700+ with constant N/A.

Please note the following:
1st week of Perpetuum, Lag = 250-350 ms
Currently ALL other games i have installed with active accounts (EQ2, WoW, & Aion) have lag of 300-ish

AS an Australian, we are use to LAG, as 99% of the internet is in the US, and 1% in EU, and 0% in Australia tongue

But when I can access other games, streaming video, and other latency intolerant applications just fine, yet Perpetuum is completely unuseable... its clearly not an issue with Australia (or the US) and the core networks around the world....

Its something allot closer to where these Servers are Hosted......


I really enjoy this game, been a fane of Mechwarrior and the having that genre turned into a MMO is just awesome....  but this LAG will be the reason I dont renew my 3 accounts.. my mate doesnt renew his 2 accounts, and most of the AU/NZ & US crew leave...

It has nothing to do with PvP carebare grand alliance domination.. its has EVERYTHING to do with unplayable network latency.


Anyway... I really hope this gets addressed soon; I think I have 6 weeks left on my sub.... and the EP is ticking over which is good.... but if I cant get the quality that was experience in the 1st week... i've no choice but to leave....  which is very sad....

I appreciate you guys are from Hungary, and its so very refreshing to see talent come from outside of the US/EU for a change...

but seriously....  you wont increase of keep your subsriptions numbers with in this unplayable state...

And dont worry about money..... I personally, (i am sure most if not all others) will gladly pay $15 a month to get playable latency (for Aussie thats sub 300ms, for the US that should be sub 80 ms).

Anyway... just some feed back smile