Its probably too late for people who have already applied thier EP's. Giving players 20,000 EP to start may be part of the problem, as it gives new players a lot of ammunition to screw up thier account before they know anything about the game.
Maybe the game could reduce the chance of screwing up everything out of the gate by unlocking account based EP after finishing each of the tutorials. Note, account based, so running the tutorial on alts would not grant more EP.
For example, you start with 2000 EP to spread around, to get a feel for how applying EP works, and another 18000 unlocked over 3 tutorials.
Or, you must complete the tutorial to unlock the full 20000 (but the account accumulates the 1 EP/Min as they run the tutorials so that time isn't 'wasted'. Before unlocking (applying the 20000 to the account), the player is given the option of 'going back to school' ONCE, and retrain with different Corps and schools, after they have seen how the different professions work; at a cost of 2880 EP, just to incorporate the existing alt deletion penalty.
Recap
New accounts are given 20000 EP.
The FIRST agent on the account to complete the tutorials 'unlocks' the 20000, either all at once or per tutorial.
Before accepting the 20000 EP, the player can choose to 'reroll' with a 2880 EP penalty.
The option to reroll is presented to the player until they 'unlock' the starter EP.
Optionally, the reroll penalty can be progressive, so 0 the first time, 880 the second, 2000 the third, and 2880 each subsequent reroll.
Existing players that have already applied 20000 EP, they must have acutally used all thier starter EP, can have the option of rerolling ONCE with a 2880 EP penalty.