Topic: A word on the launch-day rollback
We felt it necessary to sum up the events of the launch yesterday, including the very first rollback in the history of the development of Perpetuum.
Going live and enabling everyone to play the game is a very unique set of challenges for any game, that can't really be tested ahead of time - and so glitches happen. The glitch we encountered happened in the Extension Point calculation system, resulting in unfair advantage for some and unfair disadvantage for others. The server team jumped on the problem instantly to keep our strict level playing-field policy - however some players have already taken advantage of the excess EP resulting from the glitch, which also had to be addressed. We looked at our options and after careful consideration came to the conclusion that to keep the system clean and free of any repercussions from these glitches and to preserve the level playing-field we had no other option than to roll back the server to the point where the glitch started.
To avoid tainting the player progress we're not reimbursing anything lost due to the rollback, instead we have extended the validity of each account in the game at the time of the rollback by two days. We hope this makes up for the time you lost.
The basic thing we took away from this experience was to be even more cautious when it comes to such changes and not to try and fix these sort of issues on the fly. We hope that the speed of our response to this critical problem and the way we handled it further demonstrates our commitment to Perpetuum.