• ENCLV
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Topic: Connection Issues -- How bad before a policy change?

I just lost a Termis and gear worth 7 million NIC because I couldn't control my robot for 45+ seconds.  I use the anchorfree.com tool to reroute my traffice to supposedly improve packet loss.  I contacted a GM and after it was investigated it was determined they could not reimburse me because it was against current policies.

The general connectivity to the server has become worse the past 3-4 days.  When will it be enough for the company to relocate a sever, improve bandwidth, sever issues, or routing issues? 

When no one from outside Europe is playing the game?

Very upset and frustrated.

  • *
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Re: Connection Issues -- How bad before a policy change?

i have similar issues, going out with a termis to mine... and keep getting dc-ed. i don't think i'll renew the subscription due to the connectivity issues.

  • ENCLV
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Re: Connection Issues -- How bad before a policy change?

I agree...


Policy -- "we love taking money for subscriptions from non-Euro customers" but "sorry if you can't communicate with our server, sucks to be you, have a nice day"

  • M2S
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Re: Connection Issues -- How bad before a policy change?

Check this thread out:

http://forums.perpetuum-online.com/topi … ince-0122/

It's only a Termis though, but I get it, that it's principle. I can barely play the game right now, with constant rubberbnding from packet loss.

  • ENCLV
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Re: Connection Issues -- How bad before a policy change?

Perpetuum = Perpetual rubber banding

sad

  • TM-UAS
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Re: Connection Issues -- How bad before a policy change?

may i ask you which policy you refer to?

Forum Rule #5
Pyramid quoting, quoting excessive amounts of text or quoting without any senseful reply is forbidden. Only quote that is necessary to show what your reply refers to.
  • JOKE
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Re: Connection Issues -- How bad before a policy change?

He most likely died while afk in pvp and is blaming it on lag. If it wasn't pvp it would be reimbursed.

Proverbs 23:20-21 warns us, “Do not join those who drink too much wine or gorge themselves on meat, for drunkards and gluttons become poor, and drowsiness clothes them in rags."
  • FU
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Re: Connection Issues -- How bad before a policy change?

It's been getting worse and worse from Seattle last week or so. Are there any ideas for fixing this?

It's going to be a long term killer problem if some solutions are not though of.

  • ENCLV
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Re: Connection Issues -- How bad before a policy change?

I am referring to the reimbursement policy.....


And no...it was not a PvP death.  I know better than to ask for a replacement if on Beta.  This event happened while actively playing (kernel farming).  The GM would not reimburse me.  Which led me to interpret their reimbursement policy as this -- "we love taking money for subscriptions from non-Euro customers" but "sorry if you can't communicate with our server, sucks to be you, have a nice day" 

If you die and they can't find a SERVER side communication problem then there is no replacement.  I couldn't control my robot for 45 seconds.  This is apparently not their problem, even though I followed their recommendations for the anchorfree.com solution to packet loss.

  • BKK
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Re: Connection Issues -- How bad before a policy change?

there is a clear statement about he policy:
http://forums.perpetuum-online.com/topi … nt-policy/

instead of raging the forum war, you could have written that mail to the support.

*Disclaimer: This post can contain strong sarcasm or cynical remarks. keep that in mind!
Whining - It's amazing how fast your trivial concerns will disappear