Topic: Server downtime 2015-12-28
Today we have encountered a critical issue where all the contents of the DLCs appeared again on the accounts that purchased them. A lot of them have been already redeemed/activated/spent at that point, which gave us no other option but to bring down the server immediately at 20:46 CET/servertime and roll back the database to a 19:08 backup.
Unfortunately everything that has happened since the time of that backup is lost, or rather didn't happen to be precise, so it's impossible to do reimbursements.
Sorry.
Update 12-28 23:29: We might be able to do it without a rollback.
Update 12-29 11:55: There was no rollback. Unredeemed DLC items have been removed from accounts, redeemed EP/credits have been deducted. Those who have spent them immediately may be in the negative now.
While the server was down we have also deployed a possible fix for the gamma emergency timer issues.
Another new feature that went live is that assignment rewards (and penalties) will now only affect those characters in a squad who actively contributed to the assignment in some way. This mostly means contributing to, or completing an objective, but in the case of NPC targets a simple locking should be enough to become a participant.